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CentralReach Training & Support Specialist - EST Working Hours (Remote) at ISTA Personnel Solutions. I. STA Personnel Solutions. . South Africa - . we are a global BPO call center company, currently seeking a knowledgeable and proactive CentralReach (CR) Training and Support Specialist to lead staff training and provide ongoing support.. The . CentralReach (CR) Training and Support Specialist. will be responsible for training staff on the effective use of the CentralReach system, providing ongoing technical and user support, and serving as a liaison between staff and system administrators. Your work will be instrumental in optimizing operational efficiency and enhancing the overall user experience across the organization.. PLEASE NOTE: . . . Working Hours:. . This role requires you to work EST hours Mon - Fri from 09:00am to 06:00pm . EST. (15:00pm to 24h00am South African time, subject to change depending on daylight savings). . . . Work Environment:. . This is a remote role for South African Citizens only.. . . . Internet Requirements:. A . fixed fiber line. with a minimum speed of . 25 Mbps (upload & download). and the ability to support a . wired Ethernet connection. is mandatory. . Applicants without a fixed fiber line cannot be considered.. . . . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . Minimum of 1 year of hands-on experience using CentralReach (at either user or administrator level); experience in a support or training role strongly preferred. . Prior experience in healthcare, behavioral health, or ABA settings is a plus. . Excellent communication and interpersonal skills, with the ability to translate complex technical information into clear, accessible language. . Strong organizational skills and attention to detail. . Comfortable working independently and managing multiple priorities. . Tech-savvy, with the ability to quickly learn new tools and platforms. . Key Responsibilities. Training & Education. . Develop and deliver comprehensive onboarding and ongoing training sessions on the CentralReach platform for staff at various levels. . Create user-friendly training materials, guides, and SOPs for CR functions. . User Support. . Provide timely, day-to-day support to CR users via email, video calls, or in-person (as applicable). . Troubleshoot system-related issues and questions and escalate to CentralReach support when necessary. . System Management. . Assist with the onboarding and offboarding of users, including maintaining accurate user roles, permissions, and access levels. . Monitor system usage and identify opportunities to improve workflow efficiency. . Collaboration & Continuous Improvement. . Work closely with clinical and administrative teams to ensure CR workflows support operational needs. . Keep up to date with new CR features and updates, and relay relevant changes to users. . Collect feedback to continuously improve training materials and system processes. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.