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Collections Specialist at Pavago. Job Title: Collections Specialist . Position Type:. Full-Time, Remote. Working Hours:. U.S. Business Hours. About the Role. We are hiring a results-driven . Collections Specialist. to take ownership of past-due accounts and drive consistent payment recovery.. This is a . high-intensity, outbound calling role. where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making . 100+ outbound calls daily. .. What You’ll Be Responsible For. Collections & Payment Recovery. Make . 100+ outbound calls daily. to customers with overdue invoices . Follow up consistently via calls and emails until payment resolution . Navigate gatekeepers and reach decision-makers responsible for payments . Handle objections and drive conversations toward payment commitments . Billing Issues & Case Resolution. Investigate billing discrepancies and customer concerns . Identify root causes of delays and work toward resolution . Coordinate internally to resolve issues impacting payments . CRM Management & Documentation. Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) . Track customer interactions, payment commitments, and next steps . Ensure no account is left unattended or without follow-up . Customer Communication. Communicate clearly and professionally with customers . Provide updates on payment status and issue resolution . Maintain a balance between firmness and professionalism in collections conversations . Process Improvement & Reporting. Identify recurring issues impacting collections . Share insights to improve processes and recovery rates . Maintain consistency in daily activity and reporting . Must-Have Experience & Skills (Non-Negotiables). Proven experience in . collections, accounts receivable, or high-volume outbound calling roles. . Comfortable making . 100+ outbound calls per day. consistently . Strong objection-handling and negotiation skills . Experience using . CRM tools (Salesforce or similar). . Excellent verbal and written English communication skills . High attention to detail and accuracy in documentation . Ability to manage multiple accounts and follow-ups simultaneously . What Makes You a Strong Fit. You are persistent and follow up until resolution . You are confident handling difficult conversations . You thrive in a target-driven, high-activity environment . You take ownership of your performance and results . Key Performance Indicators (KPIs). Daily call volume (. 100+ calls/day. ) . Number of payments collected / accounts resolved . Follow-up consistency and response time . Accuracy of CRM updates and documentation . Reduction in outstanding receivables . Interview Process. Initial Screening Call . Recruiter Interview . Final Interview . Offer & Onboarding. #LI-AG1. Company Location: Argentina.