We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Dutch Speaking Customer Support for Logistics & Shipping Department at Mercier Consultancy Europe. Mercier Consultancy is seeking a Dutch Speaking Customer Support Agent to join our Logistics & Shipping Department. In this vital role, you will assist customers with inquiries regarding their shipments, logistics processes, and delivery-related issues. Your fluency in Dutch will allow you to communicate effectively with our diverse clientele, ensuring a smooth and satisfying customer experience. If you have a passion for logistics, strong problem-solving skills, and a desire to help others, we invite you to apply and be part of our dynamic team.. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Dutch regarding logistics and shipping services.. . Assist clients with tracking shipments, managing delivery schedules, and resolving issues.. . Provide detailed information about shipping processes, costs, and timelines.. . Document customer interactions for quality assurance and service improvements.. . Collaborate with logistics teams to ensure timely resolutions for customer concerns.. . Stay up to date on shipping regulations, process changes, and industry trends.. . Gather customer feedback to enhance service delivery and customer satisfaction.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, particularly in logistics or shipping, is preferred.. . Strong communication skills with a focus on providing excellent customer service.. . Ability to resolve issues efficiently and manage multiple inquiries simultaneously.. . Proficiency in using customer service software and logistics platforms.. . Detail-oriented with strong organizational skills.. . Willingness to work flexible hours, including evenings and weekends, as needed.. . Company Location: Greece.