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Customer Support Representative - Colombia at NeoWork. NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance.. At NeoWork, we're reimagining the BPO industry by fully embracing a remote-first culture and offering an à la carte menu of services tailored to our clients' unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly.. As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services.. If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!. Responsibilities. . Handle customer inquiries and provide accurate, complete, and timely information or solutions. . Effectively manage and resolve customer complaints. . Collaborate with internal teams to address customer needs and provide comprehensive solutions. . Maintain a high level of product and service knowledge to effectively support customers. . Document and track customer interactions and relevant information in our system. . Contribute to the development and improvement of customer support processes and procedures. . Meet and exceed individual and team performance targets. . . At least 1 year of proven experience in a customer support or related role. . Excellent verbal and written communication skills. . Strong problem-solving and decision-making abilities. . Empathetic and patient, with a genuine desire to help customers. . Ability to adapt to changing environments and handle multiple tasks simultaneously. . Proficient in using customer support software and tools. . Strong attention to detail and accuracy. . Owned computer or laptop and stable internet connectivity.. . Knowledgeable in Office 360, Google Apps, and client-facing communication.. . Company Location: Colombia.