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Application Support Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for an . Application Support Engineer. in the . United States. .. In this role, you will be a key technical resource within a dynamic Customer Success team, helping ensure that customers have a seamless experience with complex software solutions. You will troubleshoot and resolve challenging technical issues across APIs, microservices, databases, telephony, and networking environments. Acting as the primary technical point of contact for customers, you will collaborate with Engineering, Product, and Sales teams to escalate and resolve incidents while maintaining clear and empathetic communication. You will also document solutions, create knowledge base content, and contribute to process improvements to enhance both product quality and customer satisfaction. This position offers the opportunity to work with cutting-edge technologies in a fast-paced environment, where problem-solving, collaboration, and technical expertise are highly valued.. . Accountabilities. Investigate, diagnose, and resolve complex technical issues related to APIs, databases, servers, telephony, networking, and containerized applications.. Serve as the primary technical contact for customers, providing clear and empathetic communication through email and support portals.. Collaborate with Engineering, Product, and Sales teams to escalate critical incidents, bugs, and feature requests, ensuring timely resolution.. Reproduce customer issues and test solutions to verify effectiveness and accuracy.. Develop and maintain comprehensive documentation, FAQs, and knowledge base content to support customers and internal teams.. Identify recurring issues and recommend process improvements to enhance the customer support experience.. Participate in an on-call rotation for urgent technical issues outside regular business hours.. 4+ years of experience in technical support, helpdesk, or customer-facing engineering roles.. Strong analytical and problem-solving skills to deconstruct and resolve complex technical challenges.. Excellent written and verbal communication skills, capable of translating technical concepts for both technical and non-technical audiences.. Proficiency in:. Web hosting technologies. APIs (automation, data extraction, and integration via HTTP methods). Network architecture and troubleshooting. Server OS and hardware support. Application log analysis. Telephony signaling protocols (SIP/SIPrec, H.323) and media protocols (RTP). Experience with support ticketing systems such as Zendesk, Linear, or JIRA.. Customer-centric mindset with a commitment to delivering excellent service.. Ability to work independently and collaboratively in a fast-paced environment.. Bonus Skills:. Experience with SaaS applications, CCaaS platforms, and telephony infrastructure.. Familiarity with cloud-based solutions (AWS S3, RDS, EKS) and containerization (Kubernetes).. Basic scripting skills (Python, PowerShell, Bash) for automation and data analysis.. Knowledge of logging and monitoring tools (Datadog, Grafana).. Additional language fluency or degree in Computer Science, Engineering, or related field.. . Company Location: United States.