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Customer Service (Broker Experience Associate) at TickPick. Who We Are: . No Hidden Fees. More Savings. Among the fastest growing technology companies, TickPick is reshaping the ticket marketplace industry, putting money back in the wallets of live event-goers. Since our inception, we have saved our customers over $180 million in service fees alone. TickPick's BestPrice Guarantee backs up our promise to deliver better prices than their competition. . TickPick is a leading North American ticket marketplace that has offered all-in pricing on tickets since its inception in 2011. For more information, visit tickpick.com.. What You'll Do: . In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers. . . Respond to broker inquiries via email and phone in a professional and timely fashion . . Process refunds or credits and withhold seller payments . . Mitigate issues between buyers and sellers and de-escalate where necessary. . Understand broker software, making administrative changes for brokers as needed . . Identify operational areas of improvement and provide feedback on solutions . . Assist with venue mapping corrections delegated by the mapping team. . . Must be located in Tennessee, Texas, or Oregon . . This is a full-time position (40 hours / 5 days a week) that requires you to work weekends, evenings, and some holidays . . . Minimum of 1+ years of customer service, sales or client relations experience . . Bachelor Degree preferred . . Excellent written and verbal communication skills . . Technologically savvy . . . Highly skilled at multitasking . . Live event ticketing software knowledge preferred . . Proficient using: Zendesk (or similar software); G-Suite Excel. . . Company Location: United States.