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Customer Success Manager (Global Remote | SaaS) at Passion.io. Empower creators. Champion their success. Scale impact. 💥. We’re Passion.io -  and we’re on a mission to make the world more confident and passionate. Our app-building platform helps . 1. 5,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a . Customer Success Manager. who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.. But…..  This isn’t your average CSM role. . You won’t just be responding to tickets or sending check-ins -  . you’ll be an activation and retention strategist. , guiding high-impact creators through their app journey and . helping them grow their business from idea to income.. 🎯 What You’ll Actually Be Doing. 💡 Your zone of genius: onboarding + retention + strategic touch-points.  . . . Own a portfolio of high-potential creators. -  be their go-to partner as they launch and grow their mobile apps. . . Design onboarding flows. that turn early excitement . into real traction. (and revenue!). . . Track creator health. using NRR, engagement metrics, and behavior signals - . and act fast when things shift. . . Get ahead of churn by . proactively spotting friction. and guiding creators through . roadblocks. . . Collaborate with Product and Marketing to . bring the voice of the customer. into everything we build. . . Optimize lifecycle playbooks . and test ways to improve customer success KPIs (NPS, LTV, renewals). . 🚀 Your Mission? You’ll be the voice, brain, and heart behind every successful creator.. 🔍 What We’re Looking For. . . 1 - 2+ years in a high-touch CSM or Creator Success role. (SaaS, EdTech, or Creator Economy preferred). . Experience working in a . startup or fast-scaling environment. . . Familiarity with lifecycle tools (. Hubspot, Intercom, ChurnZero. , etc.) and customer data platforms. . Clear . understanding of onboarding psychology, activation metrics, and the customer lifecycle. . . Ability to . segment and personalize engagement . across different creator journeys (. DIY vs. concierge. ). . A mix of empathy + commercial acumen -  . you know when to coach, and when to close. . . Y. ou speak metrics fluently. (NRR, health score, CSAT, NPS) and use data to drive strategy. . Comfort using async tools (Loom, Notion, Slack) and documenting insights in a . remote-first. way. . . Strong project management skills . - you can juggle onboarding, renewals, and creator advocacy like a pro. . Company Location: South Africa.