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Dutch speaking customer service agent for Telecommunications industry at Mercier Consultancy Europe. Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent in the Telecommunications industry! In this role, you will be responsible for providing excellent support to our Dutch-speaking customers, assisting them with inquiries related to telecommunications services and products. Your primary focus will be on resolving issues, answering questions, and ensuring customer satisfaction. If you have a passion for communication and technology, we want to hear from you!. Responsibilities. . Respond to customer inquiries in Dutch via phone, email, and chat regarding telecommunications services.. . Provide detailed information about plans, services, and promotions available.. . Assist customers with troubleshooting service issues and resolving complaints effectively.. . Maintain accurate records of customer interactions and ensure follow-up when necessary.. . Collaborate with team members and departments to streamline processes and improve customer experience.. . Stay updated on industry trends and changes in telecommunications to provide informed support.. . Collect customer feedback to identify trends and recommend service enhancements.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, preferably within the telecommunications industry.. . Strong communication and interpersonal skills with a customer-centric approach.. . Ability to troubleshoot problems and provide effective solutions.. . Familiarity with telecommunications products and services is a plus.. . Proficient in using customer service software and technology.. . A positive attitude with a willingness to learn and adapt in a fast-paced environment.. . Company Location: Greece.