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AI Operations Engineer at Veracross. Company Description. Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. . We are a growing, values-led community of 350 plus employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! . Veracross is five product brands in one global tech company . Veracross SIS . is a one-person, one-record school management platform . Magnus Health. provides cloud-based Student Health Record (SHR) solutions . Digistorm . connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. . Epraise. incentivizes student well-being and connects teachers, students, and families. . Firefly . provides an online learning space for students and teachers . About the Role . We’re forming a new AI & Data Operations team and hiring our first AI Platform Engineer to bring safe, practical AI operations into our EdTech products. You’ll work end‑to‑end across the AI stack – from infrastructure to shipping features. . This is a hands‑on role. You’ll partner closely with engineering leadership and product teams to ship AI features that help schools, while ensuring reliability, safety, and cost control. . What You’ll Do . Build AI‑Powered Product Features . Design and ship agentic AI products to optimize and automate school operations . Build systems using school‑specific data and institutional knowledge; develop prompt strategies and reusable libraries . Integrate AI capabilities into existing Ruby on Rails applications via APIs and SDKs . Operate, Optimize & Scale LLM Systems.  . Curate and maintain our AWS AI infrastructure (Bedrock, GuardRails, etc.) . Evaluate and select models, benchmark quality, latency, and cost on school operations tasks . Optimize prompts, caching, batching, and workflows to improve performance and reduce spend . Monitor token usage and implement budgeting and cost controls; run A/B tests across approaches . Safety, Guardrails & Compliance.  . Design guardrails to prevent hallucinations, bias, and inappropriate outputs . Detect and redact PII in AI inputs/outputs; establish safety protocols for K–12 . Build feedback loops for human review and continuous improvement . Observability & Evaluation.  . Instrument AI systems with logging, metrics, and tracing; build dashboards for quality, latency, cost, and safety . Create evaluation datasets and automated testing pipelines, incorporate user feedback into ongoing improvements . Research & Enablement . Stay current with the AI/ML ecosystem; prototype new models, techniques, and tools . Evaluate and select AI hosting solutions (AWS AgentCore, Cloudflare Agents, etc.) . What You’ll Build (First 12 Months) . AI‑powered features with measurable impact on school operations . Core AI operations infrastructure: evaluation, monitoring, and guardrails . Scalable best practices for responsible AI across our products . 5+ years of software engineering experience, including hands‑on LLM work . Experience building and operating production AI applications . Strong understanding of prompt engineering LLM best practices . Comfortable working with APIs in a polyglot environment . Strongly Preferred . Applied AI skills . Ruby on Rails experience (or willingness to learn quickly) or similar frameworks . Experience in regulated or safety‑sensitive domains . Personal Qualities . Pragmatic, production‑minded, and security focused . Curious and fast‑learning; clear communicator with technical and non‑technical audiences . Mission‑driven about improving school operations . Why This Role Is Unique.  . One of the first roles shaping AI solutions across our entire product portfolio . Direct impact on the quality of life of our users . Modern AI solving real problems—not research for research’s sake . Work on a roadmap with strong executive support on a small team with big influence . Our Tech Environment.  . Ruby on Rails applications • SQL Server, Postgres & MySQL • AWS cloud infrastructure  .  . You’ll have meaningful input into tool selection, workflows, and long‑term AI strategy. . Company Location: United Kingdom.