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Customer Success Manager at QbDVision, Inc.. About The Role. Our Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space.. As a Customer Success Manager, you will be responsible for ensuring our customers’ success with QbDVision’s products and services. You will serve as the liaison between QbDVision and key customer stakeholders, foster collaboration and drive strategic initiatives through proactive engagement.. What You'll Own. . Align with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes. . Partner with customers in evaluating how they manage their QbDVision investment and identify areas of improvement. . Promote awareness of the latest innovations QbDVision is releasing in the platform. . Regularly share best practices both internally and with customers. . Collaborate with cross-functional account team to drive account growth. . What You Need To Succeed. . 3+ years working in life sciences, software or consulting. . Strong analytical and problem solving skills. . Experience working with global pharmaceutical companies. . Customer-facing consulting experience. . Managed relationships with executive stakeholders. . Ability to travel up to 20%. . Company Location: Switzerland.