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Inbound Patient Support Coordinator at Releaf. Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK,  we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service. . Job Description. The Patient Support Coordinator is the first point of contact for our patients and will be primarily focused on managing inbound calls. This role is central to ensuring a smooth and efficient patient experience, providing empathetic support, and helping patients navigate their care journey.. Responsibilities:. Inbound Call Handling: Take the lead on answering inbound patient calls, resolving queries in a timely and professional manner.. Appointment Management: Schedule and confirm appointments, coordinating with healthcare professionals to maintain efficient schedules.. Patient Communication: Respond to emails and live chat as needed, ensuring consistency across all communication channels.. Record Keeping: Maintain accurate and up-to-date patient records in line with healthcare regulations and confidentiality standards.. Billing and Payment Support: Assist patients with subscription queries and prescription payments.. Clinical Support: Provide administrative assistance to doctors, nurses, and healthcare staff to ensure smooth operations between the clinic and pharmacy.. Patient Experience: Deliver an empathetic and patient-first service, resolving concerns effectively to enhance satisfaction and trust.. Requirements:. Proven experience in a healthcare or patient-facing role.. Strong telephone communication skills with a calm and professional manner.. Excellent interpersonal skills with an empathetic, patient-focused approach.. Strong organisational and time-management abilities.. Ability to handle sensitive and confidential information appropriately.. Confident using IT systems and multiple software platforms.. Personal Attributes:. Approachable and compassionate.. Ability to thrive under pressure and adapt to changing priorities.. Collaborative team player with a proactive attitude.. Detail-oriented and committed to maintaining high-quality standards.. Application Process:. In order to bring your CV to life, please submit a short (2-3 minutes max) video with your application telling us a little more about yourself, why you want to work at Releaf and anything else you think is relevant! . We welcome applications from professionals passionate about patient care and delivering excellent service. Shortlisted candidates will be required to complete a typing test. Releaf offers a dynamic and supportive work environment with opportunities for personal and professional growth.. Company Location: United Kingdom.