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Implementation Operations Manager (Remote - US) at Jobgether. About Jobgether:. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Manager, Implementation Operations. in the . United States. .. This role is essential for overseeing the strategic execution of customer onboarding and implementation processes across a growing technology platform. The Manager, Implementation Operations will lead a team responsible for delivering seamless, efficient onboarding experiences that maximize customer satisfaction and time-to-value. This position calls for a leader who combines strong operational expertise with the ability to drive continuous improvement and cross-functional collaboration. You'll be central to building scalable frameworks and ensuring implementation excellence in a high-growth environment.. Accountabilities:. ·         Lead, mentor, and grow a high-performing team of implementation consultants. ·         Design and continuously improve scalable onboarding frameworks and playbooks. ·         Oversee end-to-end customer implementations, ensuring quality and timely delivery. ·         Collaborate closely with Product, Sales, Support, and Account Management teams. ·         Define and track KPIs to monitor project health, team productivity, and client satisfaction. ·         Act as the customer’s advocate during onboarding, escalating issues and ensuring a seamless experience. ·         Identify opportunities for automation and self-service to improve implementation efficiency. ·         5–7+ years of experience in SaaS, POS, or related tech industries, with at least 3 years in a leadership role. ·         Proven track record in building and scaling onboarding or implementation teams. ·         Strong understanding of project/change management and technical onboarding lifecycles. ·         Excellent cross-functional collaboration and stakeholder management skills. ·         Data-driven approach with experience using tools for performance tracking and reporting. ·         Experience managing distributed or hybrid teams. ·         Bachelor’s degree required; MBA or PMP certification is a plus. Company Location: United States.