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Polish Speaking Customer Service For E-commerce Platform And Marketplace at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to present an excellent opportunity for a Polish Speaking Customer Service Representative for a major E-commerce Platform and Marketplace. In this role, you will be the key point of contact for our Polish-speaking customers, assisting them with their inquiries, guiding them through the purchasing process, and resolving any issues they may encounter. Your contributions will directly enhance the overall shopping experience, making a significant impact on customer satisfaction and loyalty. If you are passionate about e-commerce and dedicated to providing exceptional service, we would love to have you on our team!. Key Responsibilities. . Deliver high-quality customer service in Polish, addressing inquiries related to products, orders, payments, and account issues.. . Assist customers with their shopping experience, providing guidance on product availability and features.. . Resolve customer complaints and issues effectively, ensuring a swift and satisfactory resolution.. . Maintain accurate and detailed records of customer interactions, transactions, and feedback in the CRM system.. . Collaborate with other departments, such as logistics and technical support, to address and manage complex inquiries.. . Stay informed about product updates, promotions, and company policies to provide accurate information to customers.. . Engage in continuous training and personal development to enhance your customer service skills.. . . Fluency in Polish and strong communication skills in English, both written and spoken.. . Experience in customer service, particularly in the e-commerce or retail industry, is preferred.. . Strong problem-solving abilities and a commitment to delivering excellent customer service.. . Effective communication skills, allowing for positive interactions with customers.. . Able to multitask and manage priorities effectively in a fast-paced environment.. . Attention to detail and strong organizational skills to ensure accurate record-keeping.. . A genuine interest in e-commerce and online shopping trends will be a significant advantage.. . Company Location: Greece.