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Danish Speaking Customer Service Agent - Mercier Consultancy at Mercier Consultancy Europe. Mercier Consultancy. is excited to announce an opening for a Danish Speaking Customer Service Agent! In this vital role, you will provide exceptional support to our Danish-speaking clients, ensuring that their inquiries and concerns are addressed promptly and accurately. Your efforts will be instrumental in enhancing customer satisfaction and fostering positive relationships. If you are enthusiastic about customer service and have a passion for helping others, this is the perfect opportunity for you!. Responsibilities. . Respond to customer inquiries in Danish via phone, email, and chat regarding our services.. . Provide detailed and accurate information about our products and offerings.. . Assist clients with resolving issues and complaints in a professional manner.. . Maintain comprehensive records of customer interactions for quality assurance.. . Collaborate with team members to streamline processes and improve overall service quality.. . Stay updated on company policies and services to ensure informed support.. . Collect and analyze customer feedback to identify areas for enhancement.. . . Fluency in Danish and English, both spoken and written.. . Experience in customer service is preferred but not mandatory.. . Strong communication skills with the ability to empathize with clients.. . Problem-solving skills and the ability to manage challenging situations effectively.. . Familiarity with customer service software and tools is an advantage.. . A keen interest in understanding customer needs and providing excellent service.. . Ability to work both independently and as part of a collaborative team.. . Company Location: Greece.