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Italian-Speaking Customer Support for Luxury Brand Retail Department in Greece at Mercier Consultancy. Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Luxury Brand Retail Department, based in Greece! In this prestigious role, you will have the opportunity to provide exceptional service to our Italian-speaking clients as they explore our luxury product offerings. Your expertise in customer service will be essential in curating memorable experiences for customers who appreciate high-end brands.. This position is perfect for individuals who are passionate about luxury retail and committed to delivering exceptional customer care. If you thrive in a fast-paced and glamorous environment, we want to hear from you!. Responsibilities. . Provide customer support in Italian via phone, email, and chat. . Assist clients with inquiries about luxury products, orders, and services. . Document customer interactions and solutions accurately in our systems. . Collaborate with internal teams to resolve client inquiries and enhance service delivery. . Maintain a deep understanding of our luxury brand offerings and the market trends. . Proactively gather customer feedback to inform improvements. . Participate in training sessions to remain updated on the latest luxury retail developments. . Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.. Fluency in Italian and English, both written and verbal, is mandatory. . Previous experience in customer support, particularly in the luxury retail sector. Excellent communication and interpersonal skills. Ability to handle inquiries with professionalism and grace. Proficiency in customer support platforms and tools. Company Location: Greece.