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Dutch Speaking Customer Service for Hotel Reservations & Hospitality Department at Mercier Consultancy Europe. Mercier Consultancy is looking for a Dutch Speaking Customer Service Agent to join our Hotel Reservations & Hospitality Department. In this exciting role, you will be at the forefront of providing exceptional service to our Dutch-speaking customers as they plan their travel and accommodation experiences. Your main responsibilities will include assisting customers with hotel bookings, handling inquiries related to services and amenities, and ensuring a smooth reservation process. If you have a passion for hospitality, excellent communication skills, and a desire to help travelers create memorable experiences, we would love to have you on board!. Responsibilities. . Provide top-notch customer service in Dutch for hotel reservation inquiries.. . Assist customers with making, modifying, and canceling hotel bookings.. . Offer detailed information about hotel services, amenities, and local attractions.. . Resolve customer complaints and issues promptly and professionally.. . Maintain accurate records of customer interactions and transactions.. . Collaborate with hotel partners to ensure customer needs are met.. . Stay current with promotions, special offers, and industry trends relevant to hospitality.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, especially in the hospitality or travel sector, is a plus.. . Strong communication and interpersonal skills focused on providing excellent customer care.. . Ability to multitask and manage various customer inquiries effectively.. . Proficiency with customer service software or booking systems is advantageous.. . Detail-oriented with strong problem-solving capabilities.. . Willingness to work flexible hours, including weekends and holidays, as required.. . Company Location: Greece.