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Customer Service Agent (Full remote within Colombia) at leadtech. We are looking for a passionate . Customer Service Agent. with a high level of . Spanish and English. .. A little bit about us. Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 500 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. . #LifeAtLeadtech. Main Tasks:. . Handling incoming emails. . Solving both routine problems and complex customer inquiries. . Complaint handling. . Use defined procedures for responding to our customers. . Report errors and improvements discovered in the website. . What will make you stand out from the crowd:. . . Proven customer support experience . or experience as a client service representative.. . Familiarity with . CRM . systems and practices.. . Client Orientation and Detail Orientation.. . High level of commitment to the project once enrolled.. . Autonomy to self organize your daily tasks.. . Proficient level of English and Spanish (written and spoken). . Own computer and a good internet connection to work from home. . Availability to work on weekends (at least one day). . Company Location: Colombia.