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Junior Product Support (Automation Testing) at Jobgether. This position is posted by Jobgether on behalf of Katalon. We are currently looking for a Junior Product Support (Automation Testing) in India and Vietnam.. This role provides an excellent opportunity to join a dynamic technical support team focused on automation testing tools. You will work closely with product and cross-functional teams to troubleshoot issues, support customers, and contribute to product improvements. The position involves hands-on testing, documenting solutions, and maintaining up-to-date product knowledge. Ideal candidates are proactive, detail-oriented, and thrive in a fast-paced environment. You’ll gain exposure to cutting-edge QA tools and methodologies while helping enhance user experience for a global customer base. Strong collaboration and communication skills are essential, as you will interact with internal teams and customers regularly.. . Accountabilities. . Collaborate with the product team to perform beta testing and reproduce product issues.. . Respond to customer inquiries and provide timely technical assistance via multiple communication channels.. . Troubleshoot and resolve customer issues while documenting solutions for knowledge sharing.. . Work with cross-functional teams to address customer needs and suggest improvements to product functionality.. . Maintain up-to-date knowledge of product features, updates, and enhancements.. . Contribute to the development of support resources, including knowledge base articles and FAQs.. . . 1+ year of hands-on experience in automation testing (mobile, web-based, API, or WinApp testing).. . Demonstrated self-starting attitude and supportive team spirit.. . Ability to effectively multitask and perform well in a fast-paced environment.. . Strong command of English, with excellent written and verbal communication skills.. . Capacity to work independently and collaboratively within a team.. . High attention to detail and ability to manage multiple tasks simultaneously.. . Technical aptitude and willingness to learn new software tools quickly.. . Company Location: India.