German Speaking Customer Service for Mortgage Provider - Work In Greece at Mercier Consultancy. Mercier Consultancy is seeking a dedicated German Speaking Customer Service Representative to join our Client, a prominent Mortgage Provider, based in Greece. In this key role, you will support our German-speaking clients by assisting them with inquiries related to mortgage products, applications, and services.. Your fluency in German will be essential in delivering top-notch assistance to clients as you guide them through the mortgage application process, address their concerns, and provide information on various mortgage options. You will play a crucial role in helping clients achieve their home financing goals while ensuring high customer satisfaction.. Responsibilities. . Provide exceptional customer service in German through phone, email, and chat regarding mortgage-related inquiries. . Assist clients with the mortgage application process, including documentation and eligibility queries. . Resolve customer issues and questions promptly and professionally. . Document interactions and maintain accurate records in our CRM system. . Collaborate with internal teams to ensure smooth processing of mortgage applications. . Gather feedback from clients to improve service offerings and enhance the customer experience. . Stay informed about mortgage products, industry regulations, and market trends. . . Fluency in German and English, with strong communication and interpersonal skills. . Excellent customer service orientation and problem-solving abilities. . Prior experience in customer service, particularly in finance or mortgage industries, is preferred. . Able to handle multiple customer inquiries in a fast-paced environment. . Detail-oriented with strong organizational skills. . A genuine interest in helping clients navigate their mortgage options. . Familiarity with customer support software and CRM systems is a plus. . Company Location: Greece.
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