Dutch Speaking Customer Support for Mobile Banking - 2000 euro per month at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Support Agent for our Mobile Banking Services Department, with a competitive salary of 2000 euros per month. In this crucial role, you will be the first point of contact for clients seeking assistance with their mobile banking needs. Your fluency in Dutch will enable you to provide exceptional support and guidance, ensuring our customers have a smooth and secure banking experience. If you are passionate about finance and dedicated to helping customers navigate digital banking, we invite you to explore this opportunity with us!. Responsibilities. . Handle customer inquiries via phone, email, and chat in Dutch regarding mobile banking services.. . Assist users with account management, transactions, and troubleshooting common issues.. . Provide accurate information about banking products, services, and security measures.. . Document customer interactions thoroughly to maintain high service quality standards.. . Collaborate with technical support to resolve more complex banking issues effectively.. . Stay updated on mobile banking innovations and regulatory changes to provide accurate support.. . Gather and relay customer feedback to improve service offerings and user experience.. . . Fluency in Dutch and English, both written and spoken, is essential.. . Previous experience in customer support, particularly in banking or financial services, is advantageous.. . Excellent communication skills with a strong customer service orientation.. . Ability to troubleshoot and resolve customer inquiries efficiently.. . Familiarity with banking software and mobile applications is a plus.. . Strong attention to detail and the ability to manage multiple tasks effectively.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Greece.
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