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Client Success Manager at Clipt. Clipt is a remote-first staffing agency that helps creators, agencies, and media companies scale video production by embedding vetted video editors from the Philippines directly into their teams. . We are hiring a . Client Success Manager (CSM). to handle the day-to-day health of client accounts. You’ll work closely with the . Head of Operations. and the core team to make sure clients are supported, editors are aligned, and issues are handled early before they escalate.. This is . not. a call-center support role and . not. a sales role. It’s an operations-focused role that requires good judgment, clear communication, and follow-through.. What you’ll be doing. Client onboarding and early account support. Run structured onboarding for new clients after sales handoff (email and call) . Align on goals, scope, workflows, timelines, and communication expectations . Ensure editors and clients are aligned from the start . Set clear, realistic expectations to prevent issues later . Stay closely involved during the first 1–3 months to help stabilize accounts . Day-to-day client communication (Slack-first). Manage client Slack channels with a calm, professional, and clear tone . Clarify requests and expectations when things are unclear . Address concerns early and prevent small issues from escalating . Handle frustrated clients diplomatically and focus on solutions, not blame . Editor coordination. Ensure editors send consistent EOD updates and communicate clearly . Support and coach editors on client communication when needed . Help remove blockers so work continues smoothly . Issue detection and escalation. Identify patterns such as unclear requests, revision overload, or timeline issues . Escalate real risks to quality or client relationships to the Head of Operations . Work with the core team to resolve issues; you’re not expected to solve everything alone. Retention and process improvement. Watch for early signs of churn risk and take steps to stabilize accounts . Follow SOPs and provide input as systems improve . Help reduce urgent issues through better documentation and communication . Strong written and spoken English . Calm, steady, and professional under pressure . Comfortable communicating in Slack and responding in a timely manner . Organized, proactive, and reliable; you close loops and follow through . System-minded and focused on solving problems rather than taking sides . Comfortable learning creative workflows and working with editors . Nice to have (but not required):. Experience in customer success, operations, account management, or project coordination . Experience working with creatives or editors . Familiarity with tools like Slack, ClickUp, Airtable, Frame.io, and AI tools . Company Location: Philippines.