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Spanish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for a Spanish Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This opportunity comes with a fully paid relocation package, enabling candidates to experience a new culture while advancing their career in customer service.. Responsibilities. . Provide excellent customer service to Spanish-speaking customers through phone, email, and chat.. . Assist customers with product inquiries, order processing, returns, and general support.. . Resolve customer complaints effectively and efficiently to ensure customer satisfaction.. . Keep accurate records of customer interactions using CRM software.. . Stay updated on company products and services to provide accurate information.. . Collaborate with internal teams to enhance the customer experience.. . Participate in ongoing training sessions to improve product knowledge and customer service skills.. . . Fluency in Spanish and English, both written and spoken.. . Prior experience in customer service roles, ideally within a relevant industry.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities focusing on customer satisfaction.. . Proficiency in customer service tools and Microsoft Office applications.. . Detail-oriented with strong organizational skills.. . Flexibility and willingness to relocate to Sofia with relocation expenses covered.. . Company Location: Spain.