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Director, Product Support (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Precision Medicine Group. We are currently looking for a Director, Product Support in United States.. We are seeking a strategic and experienced Director of Product Support to lead a high-performing team and ensure exceptional client service and support for complex technology solutions. This role will oversee service operations, drive process improvements, and foster cross-functional collaboration to deliver scalable, reliable, and client-focused outcomes. You will play a pivotal role in shaping support strategy, mentoring team members, and guiding executive decision-making with data-driven insights. The position offers the opportunity to influence customer experience, operational excellence, and organizational growth while working in an innovative, fast-paced environment. Ideal candidates are proactive leaders who thrive on building strong teams and delivering measurable results.. . Accountabilities. ·         Lead and manage multiple teams to ensure service level agreements for ticket resolution, escalation, and client support are consistently met.. ·         Collaborate with clients to understand product usage and identify opportunities to enhance engagement and satisfaction.. ·         Develop, implement, and execute departmental strategies, roadmaps, and operational improvements.. ·         Serve as a key decision-maker in executive discussions and cross-functional projects.. ·         Mentor and coach managers and team members to achieve career goals and maintain high performance standards.. ·         Continuously improve processes, tools, and methodologies to ensure scalable, maintainable, and secure solutions.. ·         Oversee project goals, scope, timelines, budgets, and resource allocation.. ·         Build strong relationships with clients, vendors, and third-party providers while championing service excellence.. ·         Foster a positive, transparent, and inclusive team culture aligned with organizational values.. ·         Other duties as assigned to support the business and client needs.. ·         Bachelor’s degree in a relevant field with 15+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, or software development/support.. ·         8–10 years of experience in customer-facing roles and leading complex projects.. ·         Minimum of 7 years managing teams with proven executive leadership and strategic impact.. ·         Strong analytical, problem-solving, and decision-making skills.. ·         Exceptional written and verbal communication abilities with experience presenting business cases to diverse audiences.. ·         Demonstrated ability to develop processes, manage change, and implement scalable solutions.. ·         Experience in metrics-driven project management, forecasting, and performance evaluation.. ·         Ability to attract, develop, and retain top talent while fostering an inclusive and collaborative work environment.. ·         Proven track record of cross-functional collaboration to improve operations and client satisfaction.. Company Location: United States.