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Dutch Speaking Customer Support for Home Security & Alarm Systems Department at Mercier Consultancy Europe. Mercier Consultancy Europe is eager to announce an opening for a Dutch Speaking Customer Support Agent in our Home Security & Alarm Systems Department. In this vital role, you will be responsible for assisting customers with inquiries related to their home security systems, providing support on installation, operation, and troubleshooting. Your fluency in Dutch will be essential in delivering high-quality service and ensuring our customers feel safe and secure in their homes. If you have a passion for security technology and enjoy helping people, we would love to have you on our team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Dutch regarding home security and alarm systems.. . Assist customers with installation instructions, product features, and troubleshooting common issues.. . Provide prompt and effective solutions to customer problems, ensuring high levels of satisfaction.. . Document customer interactions thoroughly for operational excellence and quality assurance.. . Collaborate with technical support teams to escalate and resolve complex issues efficiently.. . Stay informed about the latest security technologies, products, and service updates.. . Educate customers about best practices for home security and system maintenance.. . . Fluency in Dutch and English, both written and verbal, is required.. . Experience in customer support, particularly within the security or technology sectors, is preferred.. . Exceptional communication skills with a strong commitment to customer satisfaction.. . Ability to troubleshoot technical issues and convey solutions clearly.. . Familiarity with customer service platforms and alarm system technologies is a plus.. . Detail-oriented with the ability to manage multiple inquiries simultaneously.. . Willingness to work flexible hours, including evenings and weekends, as needed.. . Company Location: Greece.