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General Operations Manager for US DTC Company (Remote) at Paired. Paired . is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent!. We are dedicated to . connecting talented individuals.  with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.. We’re looking for a skilled . operator with experience in Shopify DTC e-commerce. to streamline, stabilize, and optimize both our day-to-day operations and operational strategy.. Key Responsibilities: . Supply Chain and Manufacturing Management:. . Coordinate with manufacturers overseas to develop product samples and manage bulk order production.. . Oversee the entire supply chain process, ensuring timely production and quality control.. . Maintain relationships with manufacturers and negotiate terms to ensure cost-effectiveness and quality.. . Never let us be out of stock with core best-sellers. . Make sure we aren’t overstocked on the balance sheet for our inventory. . Use our inventory demand planning tool to forecast inventory requirements for revenue goals.. . Be a hard-nosed negotiator to ensure we have the best price on existing products. . Source additional suppliers. . . Logistics and Distribution:. . Interview and present 3PL partner options to our founder.. . Manage relationships with third-party logistics (3PL) providers to ensure efficient and accurate shipping of orders to customers.. . Onboard our company to chosen ERP(s) (next: Luminous). . Monitor and optimize logistics processes to reduce shipping times and costs.. . Hold our 3PL accountable to agreed-upon metrics. . Make sure our systems are set up to effectively communicate with their systems. . . Product Development:. . Supervise the preparation of SKUs for new items, ensuring they meet industry standards.. . Collaborate with the design and marketing departments to align product development with customer demand and brand vision.. . Manage the operational marketing and product calendar. . Onboard with PLM software and manage the process. . Oversee sample development, communication, and timelines.. . . Customer Service Management:. . Handle future migration to Gorgias.. . Set benchmarks for the customer service team to ensure quality support is provided.. . Oversee the customer service team, ensuring high-quality customer support.. . Develop strategies to enhance customer service efficiency and effectiveness.. . Handle complex customer queries and complaints, providing timely and satisfactory resolutions.. . . Operational Strategy and Process Improvement:. . Implement and refine SOPs and policies to improve overall efficiency.. . Identify areas for process improvements and cost reduction.. . Stay informed about industry trends and best practices in operations management.. . . Team Leadership and Development:. . Lead the creative team, own the output KPIs.. . Lead, motivate, and support our team to achieve operational excellence.. . Provide training and development opportunities for team members.. . Ensure the team is aware of all necessary metrics we track for success.. . . Contractor & Agency Recruiting/Management:. . Source and recruit affiliate creators on Instagram & TikTok.. . Work with the founder to develop standards for hiring of critical roles.. . Develop and manage SOPs for hiring.. . Source and interview agencies.. . Onboard with agencies.. . . Special Projects:. . Learn about emerging tech, trends, and systems on the fly to take broad ideas and turn them into structured execution. . Organize and manage all brand digital assets.. . Work in and manage other departments as needed.. . Jump into “anything ops” - nothing is off limits, from VA coordination to tech stack setup.. . Need to have:. . Proven experience in operations management in DTC e-commerce.. . Strong understanding of supply chain management and logistics.. . Excellent leadership and communication skills.. . Proven ability to implement systems to increase efficiency.. . Understanding of e-commerce tech tools to implement, including Shopify.. . Ability to work in a fast-paced and dynamic environment. . Willingness to learn.. . Proven track record of reliability and growth in previous roles.. . Nice to have:. . Experience working in high-creative-output Shopify DTC brands.. . Experience working with apparel/fashion production.. . Certifications or degrees relevant to the role.. . Omnichannel operational experience.. . 4-year college degree.. . Company Location: Brazil.