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Dutch Speaking Customer Support for Online Auction & Bidding Platform Department at Mercier Consultancy Europe. Mercier Consultancy Europe is seeking a Dutch Speaking Customer Support Agent to join our dynamic Online Auction & Bidding Platform Department. In this engaging role, you will assist customers with all inquiries related to our online auction services, helping them navigate the platform and resolve any issues they encounter. Your proficiency in Dutch will be crucial in delivering excellent customer service while ensuring a smooth bidding experience for our users. If you are enthusiastic about e-commerce and excited to help others, we encourage you to apply and join our dedicated team!. Responsibilities. . Respond to customer inquiries via telephone, email, and chat in Dutch regarding auction services and bidding processes.. . Assist users with setting up accounts, placing bids, and understanding auction rules.. . Provide clear guidance on fees, payment options, and item listings.. . Document customer interactions accurately for quality assurance and training purposes.. . Collaborate with internal teams to resolve complex user issues efficiently.. . Stay updated on platform features and changes to provide accurate support.. . Gather customer feedback to improve service quality and user experience.. . . Fluency in Dutch and English, both written and spoken, is essential.. . Experience in customer support, particularly in online marketplaces or auction platforms, is a plus.. . Strong communication skills with a focus on delivering an excellent customer experience.. . Comfortable navigating technology and helping others with digital tools.. . Proficiency with customer service software and online platforms.. . Ability to handle multiple inquiries effectively in a fast-paced environment.. . Willingness to work flexible hours, including evenings and weekends, when needed.. . Company Location: Greece.