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Polish Speaking Customer Agent For Tabacco Company - Fully Paid Relocation at Mercier Consultancy Europe. Mercier Consultancy is excited to offer a unique opportunity for a Polish Speaking Customer Agent to join our team for a leading Tobacco Company. This role includes fully paid relocation, making it an excellent opportunity for individuals seeking a new adventure. As a Customer Agent, you will be responsible for delivering exceptional support to our Polish-speaking clients, addressing their inquiries and enhancing their experience with our products. If you are ready to take the next step in your career and work in a dynamic industry, we would love to hear from you!. Responsibilities. . Assist Polish-speaking customers via phone, email, and chat regarding product inquiries and support.. . Provide detailed information about company offerings, promotions, and policies.. . Resolve customer complaints efficiently while ensuring satisfaction and loyalty.. . Document customer interactions and feedback in our CRM system for quality assurance.. . Collaborate with internal teams to enhance the customer experience and streamline operations.. . Stay informed on industry regulations and product details to provide accurate support.. . Gather insights and feedback from customers to contribute to service improvements.. . . Fluency in Polish and English, both written and spoken.. . Previous experience in customer service is preferred, especially in a related industry.. . Strong communication skills and a commitment to delivering top-tier service.. . Ability to manage multiple inquiries and resolve issues effectively.. . Familiarity with customer service software and CRM tools is an advantage.. . A positive and friendly demeanor with a genuine desire to assist customers.. . Willingness to relocate as part of the job offer.. . Flexibility to work in shifts, including potential weekends or evenings.. . Company Location: Greece.