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Italian and Spanish Scheduling & Back Office Representative - Remote Spain at Teleperformance Spain. Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.. At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.. Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our team. . You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.. Main Responsibilities:. . . Working on providing clients queue, schedule maintenance appointments between Field Engineers and end customers. . Communicating via phone/Email with end customers as needed. . Ensure parts ordering is done in advance to ensure job deliverables. . Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed). . Scheduling Field/Customer/Sales (if needed) communication for the tasks assigned. . Keeping the customer informed about the schedule at all times and ensuring the customer is contacted in case of any rescheduling. . Registering all the customer interactions and status in CRM. . . Experience in data management.. . Native/advanced level of both Italian AND Spanish. . B2 level of English or higher.. . Experienced user in CRM.. . Quick to learn new processes and tools.. . Good verbal and written communication skills in appropriate language.. . Motivation & personality for seeking customer satisfaction and resolution.. . Ability to take initiative, prioritize, and manage time effectively.. . Candidates must be located in Spain.. . Desirable Skills. . Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality. . Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals. . Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.. . Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions. . Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration. . Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights. . Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions. . Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification. . Company Location: Spain.