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French Speaking Customer Service for Social Media industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the vibrant Social Media industry. This is a fantastic opportunity for individuals who are passionate about social media and dedicated to providing exceptional support to users while communicating in French. As part of our team, you will engage with customers, address their inquiries, and help enhance their experience on various social media platforms.. Key Responsibilities. . Manage customer inquiries related to social media functionalities, account management, and troubleshooting via phone, email, and chat in French.. . Provide users with guidance on best practices for utilizing social media features effectively.. . Resolve issues related to account access, content moderation, and privacy inquiries.. . Document customer interactions accurately and ensure follow-up where necessary.. . Collaborate closely with the social media team to relay user feedback and improve service offerings.. . Stay updated on social media trends, policies, and features to assist users efficiently.. . . Fluency in French (both written and spoken) is essential; knowledge of English is beneficial.. . Prior experience in customer service, especially in the social media or tech sector, is preferred.. . Excellent communication skills with a friendly and empathetic approach.. . Strong problem-solving abilities and a proactive attitude towards customer engagement.. . Ability to navigate multiple systems and handle inquiries in a fast-paced environment.. . Familiarity with social media platforms and trends is desirable.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.