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Spanish Speaking Technical Support Advisor at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is a premier recruitment agency that specializes in matching talented professionals with leading companies. We are currently seeking a Spanish Speaking Technical Support Advisor to enhance our customer service team. This role is perfect for individuals who possess a robust technical background and a passion for assisting Spanish-speaking clients with their technical inquiries.. Responsibilities. . Provide top-notch technical support to Spanish-speaking customers via phone, email, and chat.. . Identify and troubleshoot technical issues to deliver effective solutions.. . Educate customers on product functionalities and best practices.. . Accurately document customer interactions and solutions within our CRM system.. . Work collaboratively with product and engineering teams to address complex issues.. . Follow up with customers to ensure complete satisfaction with the resolution provided.. . Keep abreast of product updates and the latest industry trends to enhance support quality.. . . Fluency in Spanish and English, both spoken and written.. . Previous experience in technical support or customer service is advantageous.. . Strong technical skills and the ability to troubleshoot effectively.. . Excellent attention to detail and problem-solving skills.. . Strong verbal and written communication skills focused on customer care.. . Familiarity with CRM systems and remote assistance tools is a plus.. . Ability to work independently, multitask, and manage time effectively.. . Company Location: Spain.