We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Italian Speaking Customer Service Telecommunications Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives at a leading telecommunications company, with the workplace located in beautiful Greece. This role is perfect for individuals who are passionate about technology and communication and are eager to provide top-notch support to customers in Italian.. Key Responsibilities. . Handle customer inquiries related to telecommunications products, services, and technical support via phone, email, and chat in Italian.. . Provide detailed information about services, plans, and troubleshooting procedures.. . Assist customers with account management, bill inquiries, and service changes.. . Resolve customer complaints and issues efficiently to maintain high customer satisfaction.. . Document all interactions accurately in the CRM system for monitoring and follow-up.. . Collaborate with technical teams to resolve complex customer inquiries and enhance service delivery.. . Stay informed about the latest telecommunications trends and company updates to provide relevant assistance.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.. . Previous experience in customer service, preferably within the telecommunications industry.. . Strong communication skills and the ability to explain technical information clearly.. . Excellent problem-solving abilities and a commitment to customer satisfaction.. . Aptitude for managing multiple inquiries effectively in a fast-paced environment.. . Familiarity with CRM software and customer service tools is desired.. . Willingness to work flexible hours, including evenings and weekends if necessary, and to relocate to Greece.. . Company Location: Poland.