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Remote Bilingual Spanish/English Speaking Customer Service Rep at Carrie Rikon & Associates. Remote Bilingual Spanish/English Speaking Customer Service Rep. Remote Position. Must Live in Florida.. . Reports to: Director of Account Services. Temporary Position. $14 An Hour Plus Benefits. About Us:  . Join our team, a leader in delivering unparalleled service and support to our clients and their employees. We pride ourselves on fostering a dynamic, supportive, and innovative work environment where your contributions make a real difference.  Since our inception in 1989, we have steadfastly committed ourselves to providing premier strategies in employee benefits. Our unmatched expertise spans a variety of industries, allowing us to tailor streamlined, efficient, and cost-effective benefit programs for our clients. We place a strong emphasis on rigorous compliance with all relevant regulations, guaranteeing outstanding results for every organization we partner with.. Job Summary:. As a Client Service Specialist (CSS), you will be an integral part of our call center operations, offering first-line support and guidance to our clients' employees regarding their benefit programs. You'll have the opportunity to work with a variety of vendor systems, gain an in-depth understanding of diverse benefit designs, and help our members maximize their benefits.. Key Responsibilities:. . Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs.. . Support members in filing claims, setting up direct deposits, and issuing new vendor cards.. . Update and maintain member demographic information across internal and external systems.. . Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully.. . Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members.. . Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries.. . Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution.. . Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries.. . Participate in outreach campaigns, fostering strong relationships with our clients and their employees.. . Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues.. . Qualifications:. . Exceptional communication skills, with the ability to clearly and empathetically assist callers.. . Basic understanding of employee benefits, insurance terminology, and related products/services.. . Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.. . Experience with office equipment and technologies (fax, copier, postage machines).. . Capability to manage high call volumes, especially during peak times, while maintaining a positive and professional demeanor.. . A team player who thrives in collaborative environments but can also work independently.. . Why Join Us:. . Competitive salary + benefits. . Opportunities for professional growth and development within a supportive and dynamic team.. . A culture that values work-life balance, with flexible working arrangements to accommodate office and remote work preferences.. . Engagement in meaningful work that directly impacts the well-being and satisfaction of our clients and their employees.. . Interested candidates should submit a resume and cover letter detailing their interest in the role. We look forward to learning more about how you can contribute to our team!. Company Location: United States.