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Bilingual Customer Service Agent (English / Spanish) at Activate Talent. We are seeking a . Bilingual Customer Service Agent. fluent in English and Spanish to support customer interactions across calls and messaging channels. This role is ideal for someone who is customer-focused, detail-oriented, and comfortable handling technical inquiries related to automotive products.. You’ll play a key role in delivering accurate support, resolving issues efficiently, and ensuring a positive customer experience.. Responsibilities. Customer Support. Handle inbound and outbound customer calls and messages in . English and Spanish. . Provide accurate information related to automotive products and services . Assist customers with A/C system questions, troubleshooting, parts inquiries, and basic order management . CRM & Communication. Use . Re:amaze CRM. to manage and respond to customer inquiries . Maintain clear and organized records of all customer interactions . Follow up to ensure complete resolution of issues . Collaboration & Escalation. Work with internal teams for training and support . Escalate complex technical issues when necessary . Customer Experience. Maintain a professional, courteous, and solution-oriented tone at all times . Ensure a smooth and positive experience across all customer touchpoints . . Fluent in English and Spanish (spoken and written) — required. . Basic knowledge of . automotive A/C systems. (preferred) . General automotive industry knowledge is a strong plus . Experience with . Amazon, eBay, and/or Shopify. is preferred . Strong verbal and written communication skills . Ability to work independently and manage time effectively in a remote environment . Availability. Monday to Friday . 9:00 AM – 5:00 PM . Eastern Daylight Time (EDT). . Will transition to . Eastern Standard Time (EST). from October 2026 . Technical Requirements. Reliable high-speed internet connection (. backup source preferred. ) . Personal computer and headset (. equipment not provided. ) . Willingness to install and use . Hubstaff Time Clock with screenshots (non-negotiable). . Ideal Candidate. Customer-first mindset with strong problem-solving skills . Comfortable handling both technical and non-technical queries . Organized, responsive, and dependable in a remote setup . Able to balance efficiency with high-quality customer interactions. Company Location: Mexico.