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Polish Speaking Customer Service for Banking industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the banking industry. In this key role, you will provide essential support to customers seeking assistance with their banking needs. Your fluency in Polish will help you connect with clients, ensuring they receive clear communication and exceptional service throughout their banking experience.. Key Responsibilities. . Manage customer inquiries related to banking services, transactions, accounts, and financial products via phone, email, and live chat in Polish.. . Provide information regarding account status, balances, and transaction histories.. . Assist customers with account setup, maintenance, and troubleshooting issues.. . Resolve customer complaints and inquiries effectively, aiming to enhance customer satisfaction.. . Document all customer interactions accurately in the CRM system.. . Collaborate with banking professionals to ensure a seamless customer experience.. . Stay updated on banking regulations, products, and services to provide knowledgeable support.. . . Fluency in Polish (both written and spoken) is required; knowledge of English is beneficial.. . Experience in customer service, preferably within the banking or financial services industry.. . Strong communication and interpersonal skills with a focus on customer satisfaction.. . Ability to handle sensitive information discreetly and professionally.. . Strong organizational skills and attention to detail.. . Familiarity with banking software and CRM systems is preferred.. . Flexibility to work various shifts, including evenings and weekends as necessary.. . Company Location: Greece.