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Student Success Manager | EdTech | Customer Service Specialist at RS Consult. Our client, . FourthRev,. a leader in digital education, is looking for a . Student Success Manager. to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.. About the Role. As the . Student Success Manager. , you will be the primary point of contact for learners, guiding them through their journey from onboarding to course completion and beyond. You will:. . Organise and deliver 1:1 learner support sessions across multiple time zones.. . Facilitate group sessions, encouraging peer collaboration and engagement.. . Identify challenges learners may face and proactively provide solutions to ensure progression.. . Support seamless onboarding and help learners structure their study plans.. . Provide clear and effective communication through email, calls, and chat.. . Collaborate with course facilitators, mentors, and career coaches to support learner goals.. . Track learner progress and engagement, collecting feedback to enhance the learning experience.. . Work with internal teams to develop learner support strategies and improve processes.. . Provide ongoing alumni support after programme completion.. . We are looking for someone with:. . A Relevant Bachelor's Degree.. . At least 3 years of experience in student success, learner support, or a related role within education.. . An understanding of digital skills industries and the career pathways learners will be entering.. . Strong interpersonal and communication skills, with the ability to engage diverse learners.. . Excellent administrative and organisational skills, with a proactive and problem-solving mindset.. . Experience in coaching, mentoring, or student guidance (preferred but not essential).. . A customer-focused approach with a passion for supporting learners.. . The ability to handle sensitive information with professionalism and discretion.. . Company Location: South Africa.