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Quality Assurance Manager (12-month Contract) at Nelson Education LTD. At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all. . Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily. . When we’re searching for individuals to join our team, we look for bold, innovative team players with a passion for education and making a positive difference in our communities. If this sounds like you, we want to hear from you! Apply to join our team today. Let’s Create Possible, one learner at a time. . About the Role. Reporting to the Engineering Manager, the Quality Assurance (QA) Manager will lead a team of QA Analysts to define and execute test strategies across our internal and external web applications with a variety of methods (manual, gray box, automated, usability and accessibility).  The successful candidate will be responsible for managing day-to-day QA operations and providing leadership their team while still participating directly in testing activities and contributing to process improvements throughout the software development lifecycle.. . Working closely alongside a range of colleagues in the product development team, this role requires a strong leader who thrives in a hands-on environment, is highly organized, and can communicate cross-functionally across all levels of the organization.  . Key Accountabilities. . Lead, mentor, and support a high-performing, distributed QA team, ensuring testing coverage across all platforms, browsers, and use cases is complete and accurate.. . Lead various test sessions with key members of the release team, ensuring the functionality of the product(s); Effectively communicate defects to stakeholders and developers responsible for the products being tested, taking ownership of the QA process.. . Drive QA team activities during sprint planning and retrospectives and conduct test plan reviews to align on expectations and coverage.. . Develop and execute test cases, test plans, and other supplemental documentation as needed while maintaining the QA process. . . Identify, document, and regress defects in Jira with clear, reproducible steps.. . Ensure validated deliverables meet functional specifications and business requirements.. . Collaborate closely with developers, product managers, and other stakeholders to communicate test findings and coordinate releases.. . Oversee and contribute to the development, execution, and maintenance of automated testing suites.. . Develop and maintain QA documentation, best practices, and training materials for both team members and cross-functional partners.. . Continuously evaluate and recommend tools, processes, and technologies to improve test efficiency and product quality.. . Stay up to date on the current functionality of our product(s) and the ways our customers use it in the classroom. . . . 5+ years of experience testing web applications, including cross-browser, API, and database testing.. . 2+ years of experience in a QA leadership or similar leadership role, with demonstrated success directly managing small teams.  Leadership experience in a remote work environment is considered an asset.. . 3+ years of experience writing and maintaining automated tests using modern automation tools.. . Bachelor's degree in Computer Science, Engineering, or related technical field or equivalent practical experience.. . Exemplary organizational skills with the ability to manage multiple priorities in a collaborative, fast-paced, agile environment.. . Excellent verbal and written communication skills with the ability to present complex, technical information cross-functionally.. . Strong sense of accountability and ownership with the desire to take initiative and continuously improve processes.. . Extensive, proven experience developing test strategies, plans, and documentation.. . Solid technical foundation with an understanding of front-end and back-end development, APIs, microservices, and security considerations.. . Company Location: Canada.