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Digital Support Specialist at Jobgether. This position is posted by Jobgether on behalf of . Nymbus. . We are currently looking for a . Digital Support Specialist. in the . United States. .. This role offers an exciting opportunity to provide high-quality support for digital banking clients in a fast-paced, remote-first environment. You will be responsible for managing customer applications, ensuring compliance with service level agreements, and resolving client issues efficiently through multiple communication channels. Working within a collaborative team, you will help deliver seamless onboarding experiences while continuously improving your technical and customer service skills. Flexibility and a strong commitment to exceptional service are key, as this role supports a 24/7/365 contact center.. . Accountabilities:. . Respond promptly and efficiently to inbound calls, secure messages, and other digital communications from clients.. . Manage communications related to new account onboarding accurately and in accordance with guidelines.. . Resolve customer issues and anticipate client needs to ensure first-contact resolution, reporting systemic problems proactively.. . Use various software tools to investigate, troubleshoot, and close client tickets and inquiries.. . Participate in testing new systems and enhancements to verify functionality and data accuracy.. . Monitor digital banking applications for compliance with onboarding procedures and regulations.. . Execute transactions with precision and sound judgment within established policies.. . Engage in ongoing professional development and participate actively in coaching and feedback.. . Take initiative in learning and contributing to process improvements and training.. . Perform additional related duties as assigned.. . . Associate’s Degree or equivalent experience in a related field.. . Minimum 2 years of relevant experience in the financial industry.. . Extensive experience in call center environments or customer service roles within banking or credit unions.. . Proficiency with computer hardware, software systems, and diagnostic tools.. . Excellent verbal and written communication and documentation skills.. . Strong technical aptitude and attention to detail.. . Outstanding interpersonal skills and ability to engage clients effectively.. . Demonstrated analytical and problem-solving capabilities.. . Ability to prioritize tasks and meet deadlines.. . Flexibility to accommodate schedule demands and occasional travel.. . Company Location: United States.