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Spanish Speaking Customer Care Agent - Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to invite applications for the position of Spanish Speaking Customer Care Agent, working remotely from Greece. This is an excellent opportunity for individuals who are passionate about customer service and fluent in Spanish. In this role, you will provide outstanding support and assistance to our Spanish-speaking clients, ensuring they have a positive experience with our products and services.. Key Responsibilities. . Respond to customer inquiries and issues in Spanish via phone, email, and live chat.. . Assist customers with order placements, product information, and service requests.. . Document customer interactions accurately in our CRM system.. . Resolve customer concerns and complaints effectively, ensuring satisfaction.. . Collaborate with technical teams to address complex inquiries when necessary.. . Stay informed about product offerings, updates, and relevant market trends to provide accurate support.. . . Fluency in Spanish (both written and spoken) is required; knowledge of English is a plus.. . Previous experience in customer service or care roles is preferred.. . Strong communication and interpersonal skills with a customer-centric approach.. . Ability to multitask, prioritize tasks, and manage time effectively.. . Familiarity with CRM systems and technical support tools is a plus.. . Proficient in using computer applications and software.. . A proactive and positive attitude towards problem-solving and customer engagement.. . Company Location: Greece.