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French Speaking Customer Service for Aviation industry at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about air travel and dedicated to delivering exceptional customer service. As a part of our customer service team, you will assist clients and passengers with their inquiries, ensuring a seamless experience in French.. Key Responsibilities. . Manage customer inquiries related to flight bookings, schedules, and airline services via phone, email, and live chat in French.. . Provide detailed information about flight options, baggage policies, and travel regulations.. . Assist customers with reservation changes, cancellations, and inquiries regarding special requests.. . Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.. . Document all interactions accurately in the CRM system for future reference.. . Collaborate with airline and operational teams to provide real-time updates to customers.. . Stay informed about airline industry trends and service updates to enhance customer interactions.. . . Fluency in French (both written and spoken) is essential; knowledge of English is beneficial.. . Prior experience in customer service, preferably within the aviation industry.. . Strong communication skills and the ability to build rapport with customers.. . Excellent problem-solving skills and a proactive approach to addressing customer needs.. . Ability to handle multiple inquiries simultaneously and maintain composure in a fast-paced environment.. . Familiarity with customer relationship management (CRM) systems is desirable.. . Willingness to work flexible hours, including weekends and holidays as necessary.. . Company Location: Greece.