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Finnish Speaking Remote Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Finnish Speaking Remote Support Specialist. This role is ideal for individuals who are passionate about delivering exceptional customer service and technical support to Finnish-speaking clients. As a remote support specialist, you will be instrumental in ensuring a smooth customer experience by addressing inquiries and technical challenges efficiently.. Responsibilities. . Provide high-quality support to Finnish-speaking customers through remote communication channels such as phone, email, and chat.. . Diagnose and resolve a range of technical issues related to software and hardware products.. . Guide customers through troubleshooting steps and provide clear and effective solutions.. . Document all support interactions accurately in the support management system, maintaining comprehensive records.. . Collaborate with technical teams to escalate and effectively resolve complex issues.. . Follow up with clients to ensure their issues are fully resolved and to assess satisfaction with the support provided.. . Stay informed about product updates and industry trends to provide knowledgeable and effective support.. . . Fluency in Finnish and English, with strong communication skills both verbally and in writing.. . Previous experience in customer service or technical support is preferred.. . Strong problem-solving skills and the ability to troubleshoot effectively.. . Exceptional customer service orientation and interpersonal abilities.. . Familiarity with remote support tools and experience with CRM systems is a plus.. . Ability to work independently while managing multiple tasks in a remote environment.. . A keen interest in technology and a desire for continuous professional development in the tech industry.. . Company Location: Finland.