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Italian Speaking Customer Service for Payment Solutions Provider in Greece at Mercier Consultancy MD. Mercier Consultancy MD is excited to present a rewarding opportunity for Italian Speaking Customer Service Representatives for a Payment Solutions Provider, based in Greece. This role is tailored for individuals who are enthusiastic about financial services and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries related to payment solutions and ensuring a smooth customer experience.. Key Responsibilities. . Manage customer inquiries regarding payment processing, account management, and transaction issues via phone, email, and chat in Italian.. . Provide accurate information about services, fees, and payment platform features.. . Assist customers in troubleshooting technical issues related to payment transactions and solutions.. . Resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.. . Document all customer interactions in the CRM system for accurate tracking and follow-up.. . Collaborate with internal teams to enhance customer service delivery and address client needs.. . Stay informed about industry regulations and updates to ensure compliance and provide relevant advice.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.. . Previous experience in customer service, particularly in financial services or payment solutions.. . Strong communication skills and a customer-oriented mindset.. . Problem-solving abilities and comfort in handling inquiries related to payment processes.. . Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.. . Familiarity with payment processing software and customer relationship management (CRM) tools is desirable.. . Willingness to work flexible hours, including weekends and holidays as necessary.. . Relocation to Greece is required for this position.. . Company Location: Spain.