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Manager, Support Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . Rescale. . We are currently looking for a . Manager, Support Engineer. in . United States. .. As a Support Engineering Manager, you’ll lead efforts to deliver top-tier technical assistance for high-performance computing (HPC) users, ensuring seamless performance and customer satisfaction across cloud-based platforms. You will work directly with advanced simulation technologies, empowering global engineering teams to maximize computing power and solve complex problems. This is an ideal opportunity for a technically skilled professional with experience in CAE, Linux, cloud, and automation who also enjoys mentoring teams and working cross-functionally. The role is remote-friendly, offering high-impact visibility and strategic responsibility.. . Accountabilities:. . Provide advanced technical support to customers using a complex HPC and CAE simulation platform.. . Resolve customer issues via email, chat, and ticketing systems with a strong focus on responsiveness and clarity.. . Collaborate with engineering and product teams to escalate bugs and deliver product improvements.. . Create comprehensive documentation, tutorials, and best practice guidelines to support user success.. . Conduct benchmarking, performance tuning, and internal testing to enhance platform efficiency and scalability.. . Contribute to automation efforts using shell scripting or related tools to streamline computing workflows.. . Ensure consistent, high-quality support across distributed teams while contributing to strategic support planning.. . . Master’s degree in Mechanical Engineering, Computer Engineering, or related field.. . Minimum 5 years of experience in CAE software (CFD or FEA) and HPC environments.. . 5+ years of hands-on experience running simulations and interpreting results in CFD or FEA contexts.. . At least 3 years of experience with Linux-based HPC environments, including troubleshooting and optimization.. . Proven ability to automate compute tasks using shell scripts or similar tools.. . 3+ years supporting end-users or customers in a technical environment.. . Familiarity with cloud computing platforms and Linux systems administration.. . Strong communication, analytical thinking, and customer-centric mindset.. . Must pass a competency-based interview.. . Company Location: United States.