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Technical Support Representative SupportYourAppAre you a tech-savvy problem solver who thrives on turning complex issues into simple solutions? Ready to make a real impact and excel in a fast-paced environment? This role is perfect for you!. What you will be doing:. . . Solve Complex Problems:.  Analyze and troubleshoot technical issues across a variety of products and technologies with precision and creativity, ensuring smooth and reliable operation;. . . Own the Resolution:.  Take full responsibility for resolving issues, driving them to completion with a customer-focused mindset;. . . Collaborate & Innovate:.  Work closely with cross-functional teams to identify root causes, recommend improvements, and enhance overall system reliability;. . . Document & Share Knowledge:.  Create clear, concise documentation and resources that empower others and reduce repeat issues;. . . Stay Prepared:.  Participate in support rotations as needed to maintain continuous service excellence;. . . Mentor & Guide:.  Share your expertise to help colleagues and stakeholders understand technical concepts and best practices.. . . 1+ years of experience in technical support, troubleshooting, or a related technical role;. . Experience working with different products and technologies, adapting quickly to new environments;. . Proven ability to diagnose and resolve technical challenges effectively;. . Excellent communication skills with the ability to explain complex concepts clearly;. . Familiarity with issue tracking and documentation tools;. . A proactive, detail-oriented approach to problem-solving;. . Ability to work independently and collaborate effectively within a team.. Company Location: Brazil.