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Italian-Speaking Remote Assistance for Mercedes - Work from Home in Greece at Mercier Consultancy. Mercier Consultancy is thrilled to offer an exciting opportunity for an Italian-Speaking Remote Assistance Representative for Mercedes-Benz, working from the comfort of your home in Greece. In this pivotal role, you will deliver exceptional remote support to Italian-speaking customers, ensuring they receive the high level of service expected from one of the leading luxury car brands.. Your fluency in Italian will play a crucial role as you assist clients with inquiries related to vehicle features, maintenance, and customer service needs. By providing knowledgeable and timely responses, you will contribute to a superior customer experience and solidify brand loyalty among our clients.. Responsibilities. . Provide high-quality remote customer assistance in Italian through phone, email, and chat channels for Mercedes-Benz customers. . Address inquiries related to vehicle specifications, service appointments, and maintenance issues. . Resolve customer concerns effectively and ensure a satisfying resolution. . Maintain precise records of customer interactions in our CRM system. . Collaborate with various internal teams to address complex customer inquiries and issues. . Gather feedback from customers to help enhance our service offerings. . Stay informed about Mercedes-Benz vehicles and service updates to provide up-to-date information. . Fluency in Italian and English, with excellent verbal and written communication skills. Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.. Strong customer service skills with a focus on resolving issues effectively. Previous experience in customer service, particularly in the automotive or luxury sector, is preferred. Able to manage multiple inquiries efficiently in a remote working environment. Detail-oriented with strong organizational skills. Passion for automobiles and a commitment to providing a top-notch customer experience. Familiarity with customer support software and CRM platforms is a plus. Company Location: Greece.