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Technical Support Engineer (Remote - US) at Jobgether. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.. One of our companies is currently looking for a . Technical Support Engineer. in the . United States. .. This is an exciting opportunity to join an early-stage Technical Support function and make a direct impact on customer experience. As a Technical Support Engineer (L2), you’ll serve as a key contact point for customers, providing deep technical expertise and hands-on problem-solving to ensure a seamless user experience. You'll support a cutting-edge SaaS security platform, working closely with cross-functional engineering and customer teams. You’ll need strong technical aptitude, a passion for customer success, and a proactive, collaborative mindset to thrive in this high-growth, fully remote environment.. Accountabilities:. . Serve as a technical expert, handling complex support cases and resolving issues from initial troubleshooting to resolution or escalation. . Deliver clear, accurate guidance to both technical and non-technical users regarding product features and configurations. . Partner with engineering teams to identify root causes of issues and document product bugs. . Build strong internal collaboration, contributing to continuous improvement of support processes and documentation. . Own the customer experience, ensuring timely responses and meeting SLAs for critical issues. . Support the creation of internal reporting, metrics, and workflows that showcase support team performance and drive customer satisfaction. . . 5+ years of experience in technical support, ideally in SaaS or cybersecurity environments. . Strong background in endpoint or data loss prevention (DLP) technologies. . Hands-on familiarity with support and ticketing tools like Salesforce, JIRA, and GitHub. . Excellent communication and analytical skills, with a customer-first approach. . Demonstrated ability to troubleshoot and resolve complex technical issues independently. . Experience collaborating with development teams and managing stakeholder expectations. . Calm and composed under pressure, with a high level of professionalism and empathy. . Company Location: United States.