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Technical Support Representative at Treantly. Company Overview. We are seeking a reliable and tech-savvy Technical Support Representative to join our support team. The ideal candidate will handle general inquiries and provide first-level technical support to users through phone, chat, and email. This is a full-time role offering training on our internal platform, with opportunities to grow in a supportive and collaborative environment.. Key Responsibilities. . Respond to customer inquiries via phone, chat, and email in a timely and professional manner. . Provide basic technical support for software, user access, and general system navigation. . Create, update, and resolve support tickets using our ticketing system. . Escalate complex issues to appropriate internal teams when necessary. . Document all customer interactions and troubleshooting steps accurately. . Follow standard operating procedures and contribute to knowledge base updates. . Qualifications. . General knowledge of PCs and software applications (Excel, Java, HTML knowledge is a plus). . Prior experience in a technical support or customer service role preferred. . Familiarity with ticketing systems and tools (e.g., Zendesk, Freshdesk) is an asset. . Knowledge of FileZilla and FTP clients is a plus. . Strong written and verbal communication skills. . Automotive background is an asset but not required. Ability to work independently and troubleshoot effectively. Company Location: Philippines.