Live Chat Representative at REV Kitchen & Bar. Rev Kitchen & Bar is a vibrant, guest-focused restaurant brand known for delivering top-tier hospitality and culinary innovation. As we grow, we’re enhancing how we connect with our guests online. We’re looking for a friendly, fast-typing, and solutions-oriented Live Chat Representative to be the digital voice of Rev—helping guests with questions, reservations, and service requests in real time.. Position Summary:. As a Live Chat Representative, you’ll be the first point of contact for guests connecting with Rev Kitchen & Bar online. Whether it’s answering menu questions, helping with reservations, or resolving issues, you’ll deliver prompt, friendly, and professional support that reflects our high standards of hospitality.. Key Responsibilities:. • Respond to guest inquiries via live chat on the website, social media, and other digital platforms. • Assist with online reservations, order support, menu details, hours, and general inquiries. • Resolve issues quickly and professionally, escalating when necessary. • Maintain a warm and conversational tone that reflects our brand voice. • Track and log guest interactions accurately in the system. • Collaborate with front-of-house and management teams to ensure accurate, real-time communication. • Identify and report trends in guest feedback to improve service and operations. • Assist with outbound messages during special events, promotions, or service updates. • 1+ year experience in customer service, hospitality, or a similar role. • Excellent written communication and typing skills. • Friendly, professional, and solution-oriented demeanor. • Comfortable multitasking and working in a fast-paced environment. • Familiarity with live chat platforms (e.g., Zendesk, Intercom, or similar). • Knowledge of restaurant operations or online ordering platforms a plus. • Weekend or evening availability may be required. Company Location: United States.
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