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EVP, Client Partnerships (Agency Head of Account Management) at Mod Op. The. EVP, Client Partnerships. will champion a unified, best-in-class client experience across Mod Op’s diverse strategic business units. This senior executive will drive consistent, strategic, client-first service delivery across full-service, digital, B2B, and B2C teams. . As Mod Op evolves into a truly integrated agency under the “One Mod Op” model, the EVP will align account and project management teams under a unified, client-first vision, providing the clarity, consistency, and leadership needed to deliver exceptional client outcomes that drive growth, retention, and profitability. . Essential Functions. Client Experience Strategy & Leadership .  Define and implement a scalable, client-first strategy that balances consistency across SBUs with flexibility for client needs. . Champion a unified “One Mod Op” vision that delivers seamless, integrated solutions. . Lead, evolve, and standardize Account Management (AM) and Project Management (PM) functions with clear roles, KPIs, onboarding, and training. . Cross-SBU Growth & Collaboration .  Break down silos and incentivize cross-selling of integrated solutions. .  Align pricing, scoping, and delivery to support multi-service engagements. .  Partner with SBU and Growth leaders to align goals and metrics with overall revenue and client satisfaction targets. .  Drive shared purpose among previously siloed teams to deliver integrated, client-first solutions. . Team Leadership & Development . Build and lead a high-performing Client Services organization spanning Account Managers, Client Success leaders, and Project Managers. . Lead the transition from fragmented, SBU-specific teams to a unified Client Services group with shared standards and culture. . Recruit, develop, and retain top talent with consultative selling, strategic client leadership, and strong business acumen. . Implement onboarding, training, and performance management programs that promote consistency, accountability, and growth. . Operational Excellence .  Design and roll out unified processes and systems for managing the entire client lifecycle—from lead to close to delivery. . Standardize tools, processes, and reporting to reduce duplication, errors, and forecasting gaps. . Collaborate with Growth, Finance, and Technology teams to ensure systems enable client-first goals. . Client Feedback & Continuous Improvement .  Establish structured client feedback programs, including NPS, win/loss interviews, and leadership check-ins. .  Use client feedback to inform service development, training, pricing, and operational improvements. .  Regularly share insights and recommendations with Executive Leadership. .  Develop a strategic plan for Client Partnerships to drive cross-selling of Mod Op’s full suite of services (creative, technology, media, events). .  Recruit, structure, and lead a senior account and project management team capable of managing complex, multi-channel client relationships. .  Establish operational processes, reporting, and KPIs to manage SBU performance and client outcomes. . Key Goals / Success Measures .  Consistent, high-quality client experience across SBUs .  Improved client satisfaction scores (NPS, retention) .  Increased cross-SBU revenue and multi-service adoption .  Significant organic growth through better cross-selling and consultative client leadership .  Successful unification of disparate SBU teams into an aligned, client-first Client Services organization .  Reduced operational inefficiencies and duplicative work . Strong employee satisfaction and retention in AM and PM roles . Aligned, client-first growth processes and systems . Required Experience & Expertise . 15+ years of senior account leadership at a large, growing agency, with success in entrepreneurial environments. . Proven ability to lead cross-functional teams spanning digital, traditional, B2B, and B2C service lines. . Experience leading client service organizations of 40+ people, ideally spanning multiple service lines or business units. . Track record of growing key accounts, driving cross-sell/upsell, and improving client retention. . Experience unifying AM and PM functions under consistent, scalable client experience frameworks. . Experience building or leading a PMO is a strong plus, with the ability to align project and account management practices. . Demonstrated skill in building and maintaining executive-level client relationships with industry gravitas and trust. . Adept at navigating and uniting strong, diverse personalities toward shared goals. . Comfortable driving change in complex, matrixed agency environments. . Leadership Style . Empowers teams with clear roles, goals, and accountability. . Skilled at unifying diverse teams into a high-performing, client-focused organization. . Capable of building alignment and buy-in across business units. . Hands-on leader who is both strategic and operationally savvy. . Skills & Competencies . Exceptional communication and stakeholder management . Expertise in consultative selling and growth strategy . Deep understanding of client lifecycle, account management, and project management best practices . Change management experience, especially in complex or acquisitive environments . Strong financial acumen to manage budgets, pricing, and profitability . Travel . Depending on location, this position requires up to 15-20% travel to other offices. . Company Location: United States.