Dutch Speaking Customer Support for Ride-Sharing App Department at Mercier Consultancy BG. Mercier Consultancy is looking for a Dutch Speaking Customer Support Agent to join our Ride-Sharing App Department. In this important role, you will assist users with inquiries and issues related to our ride-sharing services, providing guidance and support to ensure a smooth and enjoyable experience. Your fluency in Dutch will be crucial for effectively communicating with our diverse customer base, helping them navigate the app and resolve any challenges they may face. If you are passionate about technology and customer service, we would love to welcome you to our team!. Responsibilities. . Handle customer inquiries via phone, email, and chat in Dutch regarding ride-sharing services and app functionalities.. . Assist users with account management, ride requests, payment issues, and safety concerns.. . Provide clear information about ride-sharing policies, promotions, and features of the app.. . Document customer interactions accurately for continuous service improvement.. . Collaborate with technical teams to troubleshoot and resolve user issues effectively.. . Stay informed about trends in the ride-sharing industry and incorporate this knowledge into customer interactions.. . Collect feedback from customers to help enhance user experience and service offerings.. . . Fluency in Dutch and English, both written and spoken, is required.. . Experience in customer support, particularly in technology or transportation services, is preferred.. . Strong communication skills with an emphasis on customer satisfaction.. . Ability to handle multiple inquiries and resolve issues in a fast-paced environment.. . Proficiency with customer service tools and mobile applications.. . A genuine interest in the ride-sharing industry and customer engagement.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Portugal.
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