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Operations Manager (Adults & CYP) at Kooth. Job Title: Operations Manager (Adults & CYP). Reports to: Head of Service Delivery Operations (Adults & CYP). Direct Reports: 5 Shift Managers. Location: This is a remote role (UK based . only. ). Closing date: 4th July . Are you a forward-thinking leader with a passion for making a difference in emotional and mental health services? We are looking for a dynamic and inspirational manager to join our management team.. Join our Service Delivery Management Team as an Operations Manager, where you’ll play a pivotal role in overseeing the daily operations and resourcing across our digital platforms. This includes leading a team of Shift Managers responsible for service delivery, workflow management, and resourcing across both Adult and CYP emotional health and wellbeing services.. A role with Kooth is an exciting chance to join a fast growing business with a social purpose. Our mission is to provide welcoming and effective digital mental health support across the UK.. Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.. Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life. . Role Objective. Responsible for managing operations and day to day resourcing across the platforms - Kooth, Soluna, Qwell & IDP and management of a team of Shift Managers overseeing platform workflows, delivery of services and resourcing on Kooth and Qwell & IDP . Split of the role. Management and Leadership - 40%. Business and Service Developments - 30%. Analytics, Reporting & Insights - 20%. Cross Functional Collaboration - 10%. Main Responsibilities . . Lead and manage daily operations across our service delivery platforms for adults and CYP. . Oversee and support a team of Shift Managers to maintain optimal workflows, resourcing, and service delivery.. . Drive high performance across teams, embedding a culture of excellence, accountability, and continuous improvement.. . Lead through change, supporting scale-up and transformation with resilience and clarity.. . What We’re Looking For:. . Proven experience managing services or operations at a senior level in emotional health, wellbeing, or mental health.. A strong background in team leadership with a focus on performance, service quality, and workforce development.. . Ability to lead and inspire through periods of change and organisational growth.. . If you thrive in a high-impact, fast-moving environment and are ready to make a difference in the lives of children, young people, and adults, we want to hear from you.. Company Location: United Kingdom.